Improving patient retention in your physical therapy clinic is a top priority. Studies have shown that 20% of patients drop out of their care before the seventh visit, and 40% drop out before the end of the course of treatment. This high dropout rate is a major problem for clinics, as it means that many of your patients will not achieve full functional recovery in just 6 visits. Patient churn is also costing you a substantial amount of money. Fortunately, there are several ways to improve patient retention.
The most important part of patient retention is trust. Establish trust with patients from the first visit. This trust should be fostered throughout the entire episode of care. If a patient feels untrustworthy or uncared for, they are likely to drop out or tell their friends. As a physical therapist, you must show your patients that you care about their well-being and are genuinely interested in their progress. Moreover, you should be attentive to their concerns and be available to them.
Retention is crucial for your business. If your patients remain loyal, it means that your business is improving. Improve patient relations and patient satisfaction to improve patient retention. By following the tips outlined in this guide, you can boost patient satisfaction and improve your retention rate. So, follow them up with a survey of your patient base to find out the reasons for the high attrition rate. You’ll be surprised at the results.